Legal
Refund Policy
Last Updated: August 11, 2026
Finqube's Pro plan is offered as a one-time payment that unlocks unlimited financial years, clients, invoices, transactions, categories, bank accounts, AI Bank Sync, and PDF export. This Refund Policy explains when refunds are available.
Finqube licenses are delivered digitally. Due to the nature of digital software products, all sales are final once an activation key has been issued and delivered.
Free Plan
The Free plan requires no payment and is not subject to this Refund Policy.
Pro Plan (One-Time Payment)
a. Refund window. You may request a full refund of your one-time Pro plan payment within 3 days of the original purchase date, provided you have not substantially used the Pro-only features (for example, exceeding Free-plan limits on transactions, invoices, clients, or bank accounts, or making significant use of AI Bank Sync).
b. How to request. To request a refund, contact us through finqube.one/contact with your order/transaction reference and the email address used at checkout. We aim to respond within 5 business days.
c. Processing. Approved refunds are issued to the original payment method through our payment processor and may take 5–10 business days to appear, depending on your bank or card issuer.
d. Non-refundable circumstances. We may decline a refund request where:
- The request is made more than 3 days after purchase;
- There is evidence of abuse of the refund policy (e.g., repeated purchase-and-refund cycles);
- The purchase was made through a third-party platform or promotion whose own refund terms apply instead.
Technical Issues
If you experience a technical issue that prevents you from using the Pro features you paid for, contact us first through finqube.one/contact so we can attempt to resolve the issue. If we are unable to resolve it within a reasonable time, you may be eligible for a refund outside the standard window at our discretion.
Chargebacks
We encourage you to contact us before filing a chargeback with your bank or card issuer, as chargebacks can result in suspension of your account while the dispute is resolved. This Refund Policy does not limit your statutory rights under applicable consumer protection law.
Currency & Fees
Refunds are issued in the original currency and amount charged. Any currency conversion fees or charges imposed by your bank are not covered by Finqube.
Governing Law
This Refund Policy is governed by the laws of India, and any dispute relating to it is subject to the exclusive jurisdiction of the courts of Moradabad, Uttar Pradesh, India, as set out in our Terms & Conditions.
